FAQ & candle care
The answers to the questions we get the most.
The candles
What are they made of?+
Soy wax, hand-poured in small batches, with two wicks for an even burn.
How big are they?+
Each tin holds 150 g of wax and measures 77 mm wide by 60 mm tall.
How long do they burn?+
[Burn time to be confirmed by THEDANK!]
Can I reuse the tin?+
Yes. Once the wax is gone, wipe it clean and use it for keys, sweets, plants or anything you like.
Candle care
First burn+
Let the top melt all the way to the edge on the first light (usually 2 to 3 hours). This stops the wax tunnelling down the middle.
Trim the wicks+
Trim each wick to about 5 mm before every burn for a clean, steady flame.
Burn safely+
Never leave a burning candle unattended, keep it away from children, pets and anything flammable, and stand it on a heat-safe surface. The tin gets hot.
Delivery & returns
Is delivery free?+
Delivery is free on all 3-packs with the code FREESHIP.
How long does delivery take?+
[Delivery times to be confirmed by THEDANK!]
Can I return my order?+
[Returns policy to be confirmed by THEDANK!]